In our efforts to make Let’s Rock accessible to everyone, we offer disabled ticket holders, subject to availability, a free ticket for a personal assistant.
This offer is open to those who hold a current higher rate of DLA or other UK government approved supporting evidence of their requirement for a personal assistant.
Carer tickets can only be issued against general entry tickets.
IMPORTANT: This offer is only available to those people that would be unable to attend the festival without a full time assistant. Every application is looked at on an individual basis and if anyone is found to be making a fraudulent application, we reserve the right to cancel both the original ticket and personal assistant ticket, before and during the event.
To apply for a personal assistant ticket, please follow the procedure below:
– Buy a standard general admission ticket (must be online)
– Email us proof of purchase AND a copy of your letter of award for DLA (or equivalent)
Please send your email to customerservices@gigantic.com
Please ensure that any attachments do not exceed a file size of 1MB, and that you include your full postal address in your email.
MAXIMUM OF 2 CHILDREN PER ADULT 18+. ALL CHILDREN 3-12 REQUIRE TICKET. CHILDREN UNDER 3 DO NOT REQUIRE A TICKET CHILD TICKETS NOT VALID IN THE VIP AREA. ALL TICKETS ARE NON-TRANSFERABLE, INCLUDING POSH LOO TICKETS. POSH LOO TICKETS DO NOT GRANT ENTRY INTO THE EVENT.
As a first time buyer you may be nervous about purchasing tickets through a company you've not used before. This is completely understandable, which is why we want to put your mind at ease and assure you that Gigantic Tickets are a safe, reliable place to buy tickets from a primary ticket agent. We are full members of STAR - the society of Ticket Agents and Retails. STAR is the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom.
STAR members include all major UK ticket agencies as well as Gigantic Tickets and numerous venues and box offices in London and across the country. There are also associate members in other industries (such as travel) where entertainment ticketing forms part of their business and affiliate members who do not sell tickets directly to the public but support STAR's work.
Buying entertainment tickets from a STAR member - in person, by phone or online - enables you to buy with confidence, as all members sign up to STAR's Code of Practice, which requires them to treat customers fairly and make all transactions clear and straightforward.
Customers buying from a STAR member will benefit from:
To give you complete peace of mind you can find Gigantic Tickets on STAR's current full membership list here and verify our full membership by clicking here.
For more information about STAR please visit their official website here.
You can find more information about ticket purchasing, ticket security, ticket delivery and much more on our FAQ's page here, as well as on our Terms & Conditions page here.
You may also want to take a peek at our Privacy Policy too so you know you really are in the safest of hands.
We appreciate reading through our web pages might take you a little while to find the answer you are looking for, so please feel free to get in touch with us directly and our team will do their utmost to answer any queries you might have:
Contact us: Click here to find your order and contact us Address : Gigantic, 3-5 High Pavement, Nottingham, NG1 1HF